Argos Monitoring Tool
Two years ago (2018), we started the preparation of our Managed Support Services for One Identity from Athens. We identified common issues for our clients that could be solved by taking over the support with an experienced and professional service.
Defining the processes and the support structure in which we could deliver remote support for multiple clients effectively and efficiently is not that easy. Especially when you look at the area we are working on. IAM is at the heart of the IT Security of every organization. When you do remote support in this area, you can only do that when you are compliant with the highest security measurements. The other challenge we saw was how we could monitor multiple One Identity Managers in an efficient, effective and intelligent way. How can we take care 24/7 of different environments, on various locations, with different secure connections and probably different laptops to continuously monitor the health of each installation? At that moment, the idea of Argos was born.
‘Argos was a giant in Greek mythology, whose task was to keep an eye on Io (a nymph). He had 100 eyes all over his body, and two of them never slept’. For us, this was exactly what we were looking for. We needed an Argos 3.0 for ourselves to keep track and protect the performance of the different One Identity environments all over the world.
With this in the back of our mind, the product development of Argos started. We wanted to create a product that would really help ourselves to support our customers in the best way possible without being continuously logged in their networks and environments. At the same time, be able to react at once if a problem occurred and before the end-users would notice that.
We defined three design principles for product development:
With these principles in place, the journey started. Argos 0.1, became version 0.6, became version 0.9 and after almost 12 months the product was implemented for the first time.
Our learnings so far:
- It reduces support costs by at least 30%
- The OI intelligence inside is growing day per day (the intelligence to detect issues in OI)
- It easy to use.
Now we are starting the next phase in this journey. We will share Argos with other partners. Other partners are open to start using Argos as well for their own customers.
If you are interested, please take a look at www.argosmonitoring.com and contact us.